Survey

1. Who are you?
    A private individual
    A small company (1-99 employees)
    A medium size company (100-999 employees)
    A large company (1000+ employees)

2. How many bank/loan accounts do you have?      1 2-3 4-9 10+

3. What is your total overdraft/lending
facility (excluding mortgages)?    £0 - £9,999 £10,000 - £49,999 £50,000 - £99,999 £100,000 - £249,999 £250,000 - £999,999 £1 Million+

4. When your statement arrives, do you:
    Check the transactions you have made
    Check the transactions and the interest charged by the bank
    File it

5. Have you ever found a mistake made by your bank?
    Yes - the bank fixed it
    Yes - but I did not tell the bank!
    No

6. Have you ever used a bank account auditing service?
    Yes - they found no errors
    Yes - they found incorrect charges
    ChargeChecker - no errors
    ChargeChecker - found incorrect charges
    No

7. What amounts were involved in any mistakes made by your bank
(tell us about the biggest mistake)? No mistakes £1 - £99 £100 - £999 £1,000 - £4,999 £5,000 - £9,999 £10,000 - £49,000 £50,000+

8. What sort of mistake was this?
    Overcharge
    Undercharge
    Other (e.g. transfer funds to wrong account etc.)
    Never made a mistake

9. If you have any interesting stories about mistakes made by your bank, we would be interested to hear (note that we may publish these on our web site)